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Terms & Conditions

Terms & Conditions

All items purchased are sold subject to use in compliance with manufacturers instructions which are clearly marked on the items. All products comply with UK reguations and are suitable for use by non-professionals.

Where advice is sought via our e mail or telephone service, the advice given is solely with regard to the product in connection with it's use against the pest it is cleared for use for and we do not accept responsibility for mis-use or handling.


Purchases can be made easily by selecting your items direct from our web site and adding them to your cart. When you have completed your order, simply go to checkout and follow the simple instructions to complete your purchase.

Our online credit/debit card facility is provided by Sagepay Protx and Paypal leading, state of the art secure online payment providers.

If, however, you prefer to order by telephone, we will be pleased to take your order. Please email us at info[@] with your telephone number and we will phone you back to take your order.


Where possible, orders will be sent out the same day as being received on a next day or 1st class recorded service. We cannot, however guarrantee this and you should allow 5 days for your order to reach you. Where items are out of stock, we will notify you by e mail.

Delivery charge is 5.95 to mainland UK excluding the Highlands of Scotland. Orders outside our normal delivery charge area such as Northern Ireland, Scottish Highlands, offshore islands, Europe and the rest of the World will depend on weight and destination. Please email us at info[@] for delivery cost in these areas.

We cannot be held responsible for delays in delivery where caused by any third party.

Deliveries require a signature so please ensure someone is available to accept the order at the delivery address. Deliveries can be made to works address or to neighbours or family address if required.
If you require orders to be left without signature and left in a "safe" place, we can do so but the responsibility of safe receipt of the goods passes to you and no claims of non-delivery will be accepted.

If the order is incomplete, the customer must notify us within 7 days of receipt of the order. If the order is damaged, we must be notified us within 48 hours of receipt.

Items carrying a manufacturers guarantee that become faulty, will be repaired or replaced under the terms of the guarantee. The customer will be responsible for cost of return of the items.

Returns & Refunds

Unwanted items may be returned for a full refund of the product price (excluding delivery charge) where the item/s are returned unopened and in the original packaging, within 14 days of receipt. A returns number must be obtained from us prior to sending. The customer will be responsible for the return cost of the item/s. For your security, please send on a recorded service. Claims for items sent but not received at our returns address will not be accepted.

Stop Bed Bugs and Fleas UK

Gemini Services Depot

59b Bordon Enterprise Centre

Budds Lane


GU35 0JE

Faulty Goods

Items subject to a manufacturers guarantee that are found to be faulty during the period of that guarantee, may be returned to us for testing, repair or replacement under the terms of the guarantee. We must be notified prior to return and a returns number must accompany the item with the reason for return.